CUSTOMER RIGHTS

I'm Gary Eason. I want you to be entirely happy with anything you purchase through my website.

The ordering process

Your order is an offer to buy an item at the price shown. I will send you an e-mail confirming receipt of your order and containing the details of your order. This is generated automatically. Your contract is with Eason Media Ltd. You consent to receive sales invoices electronically.

Customs

Please be aware that I am in the United Kingdom. If you are ordering items for delivery outside the European Union they may be subject to import duties and taxes, over which I have no control. You must bear these extra costs.

Cancellations

If you change your mind about something you have ordered you can cancel the purchase within 14 days without giving any reason. I will refund whatever you have paid. You can do this by replying to the email confirming your order, or by emailing cancellations@easonmedia.com. When you receive the item please return it in a secure condition. You must meet the cost of this. I recommend using a recorded delivery service. 

Changing an order

My printers try to process orders made through the website as quickly as possible: normally within hours. So if you wish to amend your order, please let me know at once.

Returns

If, having received an item, you are then not happy with it for any reason, let me know. Return the item to me within 30 days from the date of delivery in as near as practicable its original condition and I will refund the amount you paid, including the cost of delivery (if any). If the item that has been delivered is not acceptable but you would like a replacement to fulfil the order, please make this clear.

Returns address:

Eason Media Ltd
14 Scarletts Road
Colchester
Essex
CO1 2EZ

01206 503518 (Mon-Fri 9am-6pm)

 

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